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Audit of Kentucky's Unemployment System Says 400K Emails Were Ignored

Kentucky Auditor Mike Harmon said Tuesday that over 400,000 emails to the state's unemployment office had been 'ignored,' leaving thousands of potentially-struggling Kentuckians in the dark.

Posted: Feb 9, 2021 3:11 PM
Updated: Feb 10, 2021 6:10 PM

Kentucky Auditor Mike Harmon on Tuesday released the findings of an audit that he said showed Kentucky's Office of Unemployment Insurance (OUI) had archived over 400,000 emails, leaving those potentially-struggling Kentuckians "ignored."

“It breaks my heart to think of those Kentuckians included in the 400,000 unopened emails who so desperately wanted their voices heard and yet were ignored," said Auditor Harmon.

According to the statement released by Auditor Harmon on Tuesday, those 400,000+ emails were sent to OUI's unemployment insurance assistance account and could have contained important information.

"These emails from claimants could include indications or problems for OUI to address, not to mention general questions from unemployed Kentuckians," Auditor Harmon's statement said.

Auditor Harmon called the unemployment situation of 2020 a "failure on the part of government to serve those who needed it the most," and says that his office strives to make sure a situation like this "that just spiraled out of control" doesn't happen again.

You can see Auditor Harmon's full statement on the audit's findings by clicking here.

To see the full audit, click here.

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