Scammers will post fake customer support numbers online to fool callers into purchasing unrelated computer software or use a convincing script to remote access a device to cause all kinds of technical issues the user didn't need.
Unfortunately, many large companies have been affected by this scam.
1. How does this scam work?
Your device is acting up or a streaming service is freezing repeatedly. A quick search online reveals the customer support phone number, typically a toll-free number.
Once dialed, a "representative" answers and with a few pieces of information provided, the "representative" declares the account is compromised.
Skeptical? The "representative" reassures they can provide proof the account was hacked; however, they first need remove access to your device.
Scam artists often will install malware that records passwords, keystrokes, or other files that contain personal information.
2. What are some of the biggest red flags when it comes to tech support scams?
If they ask to take remote control of your device, ask you to wire money, or send them via iTunes gift cards and require personal and financial information, hang up, and give BBB a call.
3. How can we avoid these tech support scams?
- Never allow a stranger remote access to the computer or mobile device if it has nothing to do with the reason you are calling technical support
- Avoid clicking on popup boxes or ads stating something is wrong. If a popup doesn't seem to 'go way,' or is difficult to avoid, disconnect from the internet and wi-fi by shutting off the device immediately and restart it.
- Install virus protection on your computer.
4. How can we make sure we're contacting a trustworthy specialist when looking for help?
If you go over to bbb.org and look for a computer repair specialist, you will get a list of local experts.
Look for the BBB seal to make sure they are trustworthy, check their BBB rating and see what other customers had to say about them.
For more information visit bbb.org/Evansville or call their office at (812)-473-0202