CenterPoint Energy Asks Customers to Evaluate Payment Options as Moratorium Expires

CenterPoint Energy is urging its customers to evaluate their billing and payment options as the regulatory moratorium, which prevents energy companies from disconnecting customers who meet low-income guidelines and have received federal and state assistance, expires.

Posted: Mar 15, 2021 4:48 PM

The regulatory moratorium that prevents energy companies from disconnecting customers who meet low-income guidelines and have received federal and state utility heating assistance, expires on Monday, March 15.

That's why CenterPoint Energy is urging its customers to review their billing and payment options.

With the expiration of the moratorium, customers currently under a disconnect order who haven't made arrangements with the company will be subject to disconnect.

Customers can choose from the following free Vectren billing and payment options, as well as energy-efficiency programs:

  • Payment Arrangement: Customers who are having difficulty paying bills in full can request a payment arrangement to fulfill the obligation in smaller increments over a set period of time. Eligible customers can request a payment arrangement by calling 1-800-227-1376.
  • Energy Assistance Program (EAP):  Contact the local Indiana Community Action Agency, which administers the Indiana Energy Assistance Program (EAP) for income-eligible customers, and can provide intake information about the application process and program requirements. EAP is available to Indiana customers with Vectren natural gas service and/or Vectren electric service.
  • Universal Service Program (USP): A program for Indiana natural gas customers, the USP provides a monthly discount on residential gas charges during the heating season. By enrolling in EAP, customers are automatically enrolled in USP. The monthly discount of 15 to 32% applies from December through May 31.
  • Energy Efficiency Resources: CenterPoint Energy has a wide offering of energy efficiency programs for customers, which can be found at www.centerpointenergy.com/smartsavings. Customers are also encouraged to apply for all residential (home ownership or rental) weatherization programs, including programs available through the local service provider.

Customers who have received a disconnect notice or need bill payment assistance are urged to contact the company online or by calling 1-800-227-1376 to make payment arrangements and avoid potential disconnection.


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