EWSU Makes Changes to Customer Billing Method

Evansville Water and Sewer Utility will soon be billing customers in a smaller unit of measurement in an effort to significantly reduce the monthly amount due and make the amount due on month-to-month bills more consistent.

Posted: Sep 16, 2020 12:50 PM
Updated: Sep 16, 2020 10:17 PM

Evansville Water and Sewer Utility (EWSU) says it's changing the way its customers are billed.

As of Oct. 15, 2020, EWSU will no longer charge customers in units of 1,000 gallons, but instead, water usage will be tracked by units of 100 gallons.

According to EWSU, the change to a smaller unit of measurement will more precisely reflect the amount of water used on monthly billing statements, significantly reduce the monthly amount due, and make the amount due on month-to-month bills more consistent.

EWSU's Current Billing System:

Since EWSU currently bills in thousand-gallon increments, under the current billing method, if a customer uses 950 gallons of water in October, all 950 gallons carry over to the next billing cycle and the customer is charged for zero water usage and the base rate of $36.67.

If the same customer then used 1,050 gallons in November, since 950 gallons rolled over from the previous billing cycle, the customer would then be billed for 2,000 gallons of water in November and charged $79.53.

EWSU's New 100-gallon System:

Under the new 100-gallon billing method, if a customer uses 950 gallons of water in October, the bill is rounded down to 900 gallons, the customer is charged $55.95, and the extra 50 gallons carry over to the next billing cycle.

If the same customer then uses 1,050 gallons in November, since 50 gallons rolled over from October, the customer would be billed for 1,100 gallons of water and charged $60.23.

More information from EWSU can be found on the EWSU “Understanding Your Bill" webpage.



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