They are the critical link in an emergency, answering the call to serve.
"When we come in at 3, we hit the ground running," says Jennifer Grunow, Dispatcher. "There's a lot more, a lot more that we do behind the scenes than anybody would ever know."
Jennifer Grunow has been a 911 dispatcher for almost five years, but working in public safety is nothing new for Grunow.
She's worked as an AMR Dispatcher, EMT, and volunteer firefighter.
"One side of it, the officers when they're on a run, they are just on that run, but as a dispatcher, we're on all of them," says Grunow.
It's why this week is recognized as National Public Safety Telecommunications Week.
"Sometimes, you know it's busy," says Grunow. "We can get up to 100 calls, over 100 calls, it just depends what's going on in the city at the time."
An initiative recognizing the unsung heroes of Public Safety who are the bridge between the public gathering information, providing support, and dispatching law enforcement.
"We're the calm voice in the dark because we're not seen, but heard," says Grunow.
A high pace job that can be overwhelming at times.
"There's calls that I can still hear in my head if i think about it," says Grunow. "I can remember the details of that run and everything like that. It doesn't go away."
But Grunow says the good calls outweigh the bad, along with knowing she can save someone's life in their time of need.
"You talk to each other and that's the biggest thing is to not bottle it up and hide it away because you can only take so much," says Grunow.
Jennifer Grunow, the hero behind the headset.
"We love the job and we do it because we can help people," says Grunow. "Our goal is to make sure everybody goes home safe."