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Kentucky Lottery Players Misled by Misprinted Tickets

According to Kentucky Lottery, a recent software upgrade caused hundreds of tickets to be printed incorrectly, leading players to believe they've won big, when in fact, they haven't.

Posted: Oct 23, 2020 11:01 AM

Officials with Kentucky Lottery said Friday that a vendor software issue affecting some lottery vending machines has caused tickets for a game sold Sunday and Monday to have incorrect images, which were not a part of the game.

According to Kentucky Lottery, the misprinted tickets are causing players to believe that they won prizes, when in fact, they haven't won anything, or have won a different prize.

The game is called Tic Tac Cash, which Kentucky Lottery says is part of the Fast Play family of games, which are similar to scratch-off tickets.

Here are the symbols that are part of the official game rules that can appear on each ticket:

According to Kentucky Lottery, the tickets that were printed in error contained incorrect symbols, including double exclamation marks and a half-start with a single exclamation mark, as seen below.

Kentucky Lottery says the misprint happened after a software upgrade that took place on Sunday morning by game vendor IGT, and that close to 500 tickets were printed containing the incorrect images.

While the misprint is leading some players to believe that they've won big when in fact they haven't, Kentucky Lottery says the misprinted tickets will still show the correct prize amount when scanned.



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