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KSP Say Major Issues Could Impact Calling 911 in Western Kentucky

If you do call in to report an emergency or non-emergency, please be patient with dispatch personnel as Post 1 is receiving all calls at this time.

Posted: Dec 25, 2020 2:23 PM
Updated: Dec 26, 2020 10:51 AM

An update for Saturday, Dec. 26, for AT&T users who have had service disrupted by the Dec. 25 explosion in downtown Nashville: While users may not have service to call other contacts, AT&T customers should still be able to call 911 with an emergency. Henderson Emergency Communications 911 has not had any issues receiving 911 calls from AT&T users that they are aware of. The emergency call should utilize another cell provider’s tower to place the emergency all. The 911 center encourages users to enablle Wi-Fi calling in phone settings if you can and call 270-827-8700 if you do experience 911 issues.

Kentucky State Police Post 1 is experiencing major issues regarding calls coming into the dispatch center.  Area 911 dispatch centers in the Post 1 district and some in the Post 2 district are reporting outages. Post 1 dispatch is receiving 911 emergency calls from Verizon carriers at this time. If someone is calling in on the AT&T network, it is possible they may not get through. It is possible this issue is being experienced statewide in multiple states in this area. Police are blaming the Nashville explosion for the widespread issue.

KSP is requesting the public in the Post 1 district who cannot get through by calling 911 to utilize the following phone numbers:

Union County: 270-389-4357

Crittenden County: 270-965-3590

Webster County: 270-639-5012

Muhlenberg County: 270-225-0054 or 270-225-7087

If you do call in to report an emergency or non-emergency, please be patient with dispatch personnel as Post 1 is receiving all calls at this time. Also, please advise dispatch personnel of your location in so that first responders can respondto the correct location.

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