"It makes me feel angry, I have to come up with $900.00 and I didn't even know about the bill" says Evansville Water Sewer Utilitycustomer Dawn Mangus.
At the end of July 191 people made payment arrangements for their water and sewer utility bill in Evansville.
"I need to come up with $900.00 and I'm just getting back to work because of the corona thing, If you own to much, or if you have so much you don't qualify for anything, there is no debt relief for us as little people" adds Mangus.
In Kentucky, utility customers who've fallen behind on payments because of the global pandemic and economic recession could have their power, gas and water service disconnected beginning Oct. 20.
"The problem is, is that folks are still using power, and the meters are still being read, if people are not paying then the bill piles up" says CEO Chris Heimgartner with Henderson Municipal Power and Light.
Kentucky utility consumers are behind $75 million, with the colder season upon us experts say that number will balloon to at $150 million by the end of the year.
"We went out and found an organization to work with to help us finance low income customers utility bills, Christian Community Outreach responded, this year we gave them $50,000 to help low income customers keep the lights on in Henderson, it helps between 300 and 400 people each year" adds Heimgartner.
The Public Service Commission found that those who paid their bills prior to the pandemic are still continuing to pay now. However nearly all of the customers who didn't pay on time before the pandemic have continued to fall behind even worse since mid march.
"Our city works really hard with people to put a payment plan together work through the late fews and everything else" says Heimgartner.
According to the PSC, many residential customers in Kentucky and Indiana in arrears, are eligible for payment assistance through the Low Income Home Energy Assistance Program.
Right now, there is no similar program for water and sewer assistance.
For those residents in Evansville that need help with their utility bill the Community Action Program of Evansville offers assistance.